Privacy Policy

Who we are

AA Builders Ltd provides building and carpentry services in Leicestershire and nearby areas.

What information we collect

• Contact details you provide, such as your name, phone number, email address, and address.
• Project details you share when asking for a quote.
• Basic website usage data, where applicable (for example analytics and cookies).

How we use your information

• To respond to enquiries and provide quotes.
• To arrange and deliver our services.
• To manage records, invoicing, and customer support.
• To improve our website and services.

Lawful basis

We process personal data where necessary to take steps at your request before entering a contract, to perform a contract, to comply with legal obligations, and where we have a legitimate interest in running and improving our business.

How long we keep data

• Enquiries where no work follows: we retain your contact details and project information for up to 12 months, after which they are deleted.
• Completed projects: records including invoices and correspondence are kept for 7 years to meet HMRC accounting and tax requirements, then securely deleted.

Who we share your data with

We do not sell or rent your personal data. We share it only with the following trusted service providers where necessary to operate our business:

• Vercel Inc.— our website is hosted on Vercel's infrastructure, which processes web traffic data on our behalf. Vercel Web Analytics does not use cookies or store any personally identifiable data — all visitor data is aggregated and anonymous by design. See Vercel's Privacy Policy.
• Microsoft (Outlook / Hotmail): quote form submissions are delivered to our business email address hosted by Microsoft. See Microsoft's Privacy Statement.

Your rights

Under UK data protection law, you may have rights to access, correct, erase, restrict, or object to certain processing of your personal data.

Contact us

If you have questions about this policy or your data, contact us:

Email: aashopbuild@hotmail.co.uk

Phone: 07879 645955

Address: Leicestershire, LE8 6YQ

Complaints

If you are unhappy with how your data is handled, you can also complain to the Information Commissioner's Office (ICO): ico.org.uk.